Terms and Conditions

These terms and conditions apply to the use of this website at www.FlipFlopDesign.Shop (the “Website”). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Any reference in these terms and conditions to “we” or “us” refers to FlipFlopDesign.Shop.

Our contact details are as follows:

General email

We would aim to contact you within 24 hrs of any correspondence.


We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

Ordering from us

You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.

We may refuse to accept an order:

(a) Where goods are not available
(b) Where we cannot obtain authorisation for your payment
(c) If there has been a pricing or product description error
(d) If your order contains obscenities, images of nudity or anything that may be deemed offensive to others.
(e). If the order is to be delivered outside of the United Kingdom,


VAT will be included in the total price upon checkout. Our prices are reviewed periodically.


A third party will deliver the Products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received. Therefore, it is important to check all details you give us.

Dispatch will be made as soon as possible and usually within 2/3 days of receipt of your order.  However, please note that due to the current Covid19 situation, Royal Mail has reduced its services and  on occassions our team may need to isolate. Therefore, we may not be able to process and ship your orders in our normal timescales.

Whilst every effort is made to dispatch goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. FlipFlopDesign.Shop cannot be held responsible/liable for delayed delivery or goods not received.

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.

Our free 2nd class Postage and packing service (for mainland UK) may change at any time, so please check the website for changes.

If you have a close deadline for goods, then please get in touch with us and we will endeavour to accelerate the order process for you.

Shipping outside of the UK

Our free postage and packing service is not included for products being posted outside of the UK.  Shipping costs will be applied to your order.  The shipping cost calculated at checkout applies to 1 pair of Flip Flops only.  If you require more than 1 pair, then please email us with your details and we will calculate accurate up to date shipping costs based on the weight of your products.  All international shipping is delivered using a Tracked & Signed service.

Please note that the shipment price does not cover any import taxes and fees that you may receive on importing your goods if shipping abroad. All import taxes and fees are to be covered by the buyer and we are not liable to cover any of these costs as the seller. Please be aware that these taxes are likely to be added to your shipment upon entry to the country. Please see your countries’ import regulations and taxes prior to ordering if you have any concerns,

Order Cancellations, Refunds and Exchange

All orders on FlipFlopDesign.Shop are personalised to customer requirements. Orders that have been personalised cannot be cancelled, exchanged or refunded once they have entered the production process. If you still wish to cancel the order beyond this point 100% of the order will still be charged.

  • Wrong item:
    If the item received is not what was originally ordered, please contact sales team quoting the order number, name and address, details of the product. We will then advise on how to proceed.
  • Faulty item:
    If the item received is faulty, please contact our sales team quoting the order number, name and address, details of the product. If the item is faulty, please send photographic evidence to us within 7 days of receipt. Refunds cannot be given if the fault is as a result of misuse.  If we require you to send the product back to us for further inspection, we will not be liable for any postage or packaging costs.
  • Non-Delivery:
    If your package does not get delivered to your address, due to a third party delivery service, a postal investigation will be carried out and you will be required to sign the appropriate documentation to confirm non-delivery.  That documentation will need to be processed before a refund can be authorised (this may take up to 30 days)
  • We cannot be held responsible for any fading ink colours, minor dents, folds or creases in materials due to general wear and tear.

Please note the above does not affect your statutory right.

Shoe Sizes

Sizes are in UK shoe sizes.  We also give the approximate length of the Flip Flop in cm.  Please bear in mind that Flip Flops come with straps and we cannot account for the location of the toe piece, in relation to the size of a person’s toes. We do not accept any refunds or any liability if you order the incorrect size.


You must have the rights to all artwork.

All templates on FlipFlopDesign.shop are to aid you with your design.  They are not drawn to scale.  To account for a bleed line and various template sizes, you should be aware that you may not get the full image by approx 3mm.

Due to the fact the templates are not drawn to exact scale- also means the final position of the 3 strap holes will also be slightly different than shown on the template.  The strap holes WILL cover some of your design and there is no refund for this (it is the nature of the product and scaling down to each individual size)

Through confirming an order you agree that you, the customer, have full permission for the use of any copyrighted/trademarked designs, graphics or artwork and accept full responsibility for any subsequent legal action taken by parties associated with any copyright/trademark breach.

Every care is taken to match the colour of your image but the colour of your product may not match the colour as displayed on your computer monitor. FlipFlopDesign.Shop is not liable for any colour mismatches and your order is placed at your own risk. If the colour accuracy is important to you and you require a bulk order, we recommend you order a sample first.

Spelling should be checked.  We will not be liable for any misspelt artwork.

Artwork should not consist of nudity, obscenities or anything that may offend others.

We reserve the right to use the photographic images of your Flip Flop design and keep extra pairs as samples.  If you do not wish us to use your images please be sure to tick the box to acknowledge this.

Gift Cards

Gift card voucher codes are available to purchase from this site.  You will receive the code by way of an email and should be mindful of the “valid Until”/”use by” /”expiry” date.  Any voucher codes used after this date will not be valid and Flip Flop Design.Shop are under no obligation to re-issue a new code.

Third-Party Sites

Our site contains links to other websites maintained by third-parties.  These links are provided for your interest and we accept no liability for the content or products you may purchase through these site


All personal data provided by you is treated by us in compliance with the General Date Protection Regulation 2016/679, the UK Data Protection Act 2018 and all relevant EU and UK data protection legislation. Any data collected is for the processing of your order only and is kept in a form which permits identification of data subjects for no longer than necessary. We will not do anything with your data that you would not expect given our compliance with the legislation. We have processes in place to allow us to facilitate any request made by you to exercise your rights under data protection law and will process such request as quickly as reasonably possible. If you have any concerns regarding your rights under the data protection legislation please contact us by email.


Your use of the Site and the App, and any disclosure of personal information via the Site or the App signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

When you place an order at FlipFlopDesign.Shop we require the following information:

Name, address, telephone number and email address.

This gives us all the information we need to process an order and also helps us provide a good service. We do not collect any information which may be deemed “sensitive personal data” under the Data Protection Act 1998.

We not do store or process card details ourselves.


Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.


While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


We exclude all liability for any loss caused either indirectly or directly by use of any item/product supplied to you by us.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with Scottish law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the Scottish courts.


The terms of the Arbitration ( Scotland) Act 2010 shall apply in respect of any dispute arising between us and any dispute shall be required to be referred to an Arbitrator prior to the raising of any court action.


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.  Only the parties to these terms and conditions may seek to enforce them.

Sarah Johnston